giftza Support & Safety Center

Welcome to the giftza Support Center. We are dedicated to providing a seamless, secure, and delightful experience for you and your inner circles. Whether you need technical assistance, want to suggest a new feature, or need to report safety concerns, our team is here to help.

📩 Contact Us Directly

For all inquiries, technical glitches, account assistance, or platform feedback, please reach out to our global support desk:

📧 Email: support@giftza.app

🕒 Response Time: We monitor this inbox continuously and respond to all standard inquiries within 24 hours.

🛡️ Report Abuse or Objectionable Content (UGC)

In accordance with our strict User Generated Content (UGC) guidelines and App Store safety standards, giftza maintains a zero-tolerance policy for abusive, defamatory, explicit, or harassing behavior.

If you encounter a group name, profile picture, or wishlist description that violates our community standards, please email support@giftza.app immediately.

Our Commitment: The giftza Moderation Team reviews all safety and abuse reports within 24 hours. Any content or account found in violation will be permanently removed or banned within this 24-hour window.

🔓 Data Privacy & Account Deletion

You retain complete ownership of your profiles and personal data.

If you wish to permanently close your account and wipe your information from our secure Google Firebase databases, you can do so instantly by navigating to Settings > Account > Delete Account directly inside the mobile app.

Alternatively, you can email us a formal deletion request from your registered phone number's associated email address, and our team will process the purge manually.